Refund Policy

1. 30-Day Money-Back Guarantee

We stand behind the quality of our products. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund.

This guarantee applies to unopened and unused products in their original packaging with all seals intact.

2. Eligibility for Returns

To be eligible for a return and refund, the following conditions must be met:

• The return request must be made within 30 days of the delivery date
• The product must be unopened and in its original packaging
• All seals and labels must be intact
• The product must be in the same condition as when received
• You must provide proof of purchase (order number or receipt)

3. Return Process

Step 1: Contact Us

To initiate a return, please contact us at chat@ylaxyronssozor.world with the following information:

• Your order number
• Reason for return
• Date of purchase

Step 2: Receive Return Authorization

We will review your request and provide you with a Return Authorization (RA) number and return instructions within 2-3 business days.

Step 3: Ship the Product

Package the product securely in its original packaging and ship it to the address provided in your return instructions. Please include the RA number on the package.

Step 4: Refund Processing

Once we receive and inspect the returned product, we will process your refund within 5-10 business days.

4. Refund Method

Refunds will be issued to the original payment method used for the purchase. The refund amount will equal the purchase price paid, excluding shipping costs unless the return is due to our error.

Please note that it may take additional time for your bank or credit card company to process the refund and make it available in your account.

5. Return Shipping Costs

Unless the return is due to our error (e.g., wrong item shipped, defective product), return shipping costs are the responsibility of the customer.

If the return is due to our error, we will cover all return shipping costs and provide a prepaid return label.

6. Non-Refundable Items

The following items are not eligible for return or refund:

• Opened or used products
• Products without original packaging
• Products returned after 30 days
• Products damaged due to misuse or negligence
• Digital products or downloadable content

7. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at chat@ylaxyronssozor.world. We will arrange for a replacement or full refund, including return shipping costs.

Please provide photos of the defect or damage when contacting us.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check the following:

• Check your bank account or credit card statement
• Contact your bank or credit card company, as processing times vary
• Contact us at chat@ylaxyronssozor.world if you still have not received your refund

9. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order.

10. Cancellation Policy

You may cancel your order before it has been shipped. Once an order has been shipped, it cannot be cancelled, but you may return it in accordance with this Refund Policy.

To cancel an order, please contact us as soon as possible at chat@ylaxyronssozor.world with your order number.

11. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under UK consumer protection laws, including:

• Consumer Rights Act 2015: Your right to return faulty or misdescribed goods within 30 days
• Consumer Contracts Regulations 2013: Your right to cancel distance contracts within 14 days of receiving goods (cooling-off period)
• Sale of Goods Act 1979: Your right to goods that match their description and are of satisfactory quality

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, in accordance with EU consumer protection regulations.

For more information about your consumer rights, visit Citizens Advice or GOV.UK.

12. Contact Information

For questions about returns or refunds, please contact us:

Email: chat@ylaxyronssozor.world

Phone: +44 300 303 4800

Address: Unit 2 Olympian Way, Golden Hill Ln, Leyland PR25 3UR, United Kingdom